Warranty Policy

At Warevilo, we are committed to providing quality home decor and customer support. This Warranty Policy explains how we handle product quality concerns involving mirrors, vases, candle holders, and lanterns.

Warranty Coverage

This policy applies to decorative wall mirrors, round and rectangular framed mirrors, convex mirrors, antique-finish metal mirrors, reclaimed wood mirrors, decorative vases, stoneware and dolomite vases, cement containers, woven vases, candle holders, and decorative lanterns.

Warevilo does not provide an additional commercial warranty period for these product collections. This does not affect any statutory warranties, consumer guarantees, or other legal rights applicable to your purchase.

Product Quality Issues

If a product arrives with a manufacturing defect, missing component, broken part, or other quality issue, contact us for assistance.

For mirrors, quality concerns may include broken glass upon delivery, defective frames, or structural defects affecting normal use. For vases, concerns may include cracks, breakage, or manufacturing defects affecting the product's intended use. For candle holders and lanterns, concerns may include broken glass panels, defective structural components, or missing parts.

Products that materially differ from their descriptions are handled in accordance with applicable consumer protection laws.

Exclusions

Product issues resulting from misuse, accidents, improper handling, unauthorized modifications, or failure to follow product care and safety instructions are not considered manufacturing defects.

Normal wear and tear, minor variations in wood grain, reclaimed wood texture, metal finishes, glass characteristics, stoneware surfaces, and handcrafted finishes are not automatically considered defects when consistent with the product description.

These exclusions do not limit mandatory consumer rights or remedies under applicable law.

How to Submit a Claim

Contact [email protected] with your order number, product name, a description of the issue, and clear photographs or videos showing the problem.

For visible damage upon delivery, please report the issue within 7 calendar days whenever possible. This reporting period does not restrict statutory rights or remedies.

Please contact us before returning a product so that we can provide the appropriate instructions.

Resolution

After reviewing your request, we will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair where practical, replacement parts, or a refund.

Where return shipping is required for a confirmed defective or incorrectly supplied product, Warevilo will cover reasonable return shipping costs where required by law or agreed upon by our customer service team.

Contact Information

Brand Name: Warevilo

Company Name: Foshan Jiekai Office Equipment Co., Ltd.

Email: [email protected]

Business Address: Unit 1, 2/F, No. 1, Dalang Industrial Zone, Liguang Road, Desheng, Lishui Town, Nanhai District, Foshan, Guangdong 528244, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Thank you for choosing Warevilo. We value your trust and are committed to addressing product quality concerns fairly and responsibly.